Warranty conditions
All products are under the warranty of the manufacturers unless otherwise stated. In order for the warranty conditions to be valid, be sure to check the cargo package during the cargo delivery. When you see a damage, keep a record and do not get the product. Changes made on the product, deformation of the product or deterioration of the original design of the product are not covered by the warranty.

Product Return Policy
In the event that the product you purchased on our site is faulty, you must contact us via the online support section on our page or our whatsapp line at +90 (532) 283 7496 within 7 days from the delivery date at the latest. Following this information, the faulty product that you will send to us with the UPS cargo company, customer number 006149 (ÖZÖZLER DERİ) will be replaced with a new one. If the ordered product defect is caused by the use of the customer, if the product has been used within 7 days, or if the product has been personalized, the product cannot be returned or exchanged. As the product return and replacement conditions, the practices in accordance with the Law on the Protection of the Consumer No. 4077 are essential.

Products under warranty must be purchased from this website  (www.guardleather.com) or our marketplaces listed below.

Our Marketplace Stores

https://www.n11.com/magaza/guardleather
https://www.gittigidiyor.com/magaza/guardleather
https://www.hepsiburada.com/magaza/guardleather


Return and Cargo Cost under Warranty
In case of incorrect or damaged product return or exchange, the shipping cost will be covered by Guard Leather.
In case of return or exchange without reason, the shipping cost must be covered by the customer. (Discounted shipping is possible with Guard Leather contracted cargoes, and the fee is paid by the customer.)

Information About Products Lost in Cargo 
If a product shipped to you by Guard Leather is lost in cargo, the same product will be shipped to you again. In case your cargo is lost in cargo, you should contact us by preparing a lost cargo report from your cargo branch. (The cost of lost products is covered by the cargo.)

Note : It is not possible to return or exchange products that have been personalized (name written or molded).
Note : For return, exchange and repair operations within the scope of warranty, the product invoice must be delivered to us together with the product you have shipped. Products without an invoice will not be processed even if they reach us by cargo.